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Shipping & Refund Info


There is no refunds on CUSTOM MADE - - MADE TO MEASUREMENTS --- OR PERSONALIZED PRODUCTS, as these items can't be resold as they are made to your dogs/cats info. IE: Most clothing items, Porng collar covers, Service Vests, etc 

Refunds are available for items that don't fall in that category and can be resold within 7 days after delivery.


I also offer to fix products if its from tear and wear, ie stitching, at no extra costs if under 2 weeks old. If you need to exchange it for the same item due to wrong size please send me email or message me on facebook.


Orders take 3 - 4 days to make and shipping can take anywhere from 2 days to a week going through Canada Post. Tracking numbers are provided with larger and more bulker orders as they have to go through parcel system. 



FREE SHIPPING is available for SMALL ITEMS only that go by lettermail Canada Post (no tracking) - Collars, Hats, Bandanas, Chicken Aprons, etc. 


Large bulky items have to go by PARCEL for a Flat Rate of $14.00 - As there too big or heavy to fit in the mail slot, Sorry. This includes leashes, harnesses, vests, some clothing items (sweaters/pjs), slings, etc


Please order through my etsy which setup for USD prices and taxes within your state. Thanks

All DUTIES & CUSTOM FEES are up to your responsibility to pay.

Everything is mailed by bubble mailers, not boxes unless its very large order if so shipping cost could change

Most orders take about 3 - 4 days and large orders take about 5 days to make, but will contact you if it will pass the 4 day mark on your order



Processing Times

$5 off over $40 ------ Over$40

& $10 off over $80 ----  Over$80

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