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Shipping & Refund Info

Refunds:

There is no refunds on CUSTOM MADE - - MADE TO MEASUREMENTS --- OR PERSONALIZED PRODUCTS, as these items can't be resold as they are made to your dogs/cats info. IE: Most clothing items, Porng collar covers, Service Vests, etc 

Refunds are available for items that don't fall in that category and can be resold within 7 days after delivery.

 

I also offer to fix products if its from tear and wear, ie stitching, at no extra costs if under 2 weeks old. If you need to exchange it for the same item due to wrong size please send me email or message me on facebook.

Shipping:

Orders take 3 - 4 days to make and shipping can take anywhere from 2 days to a week going through Canada Post. Tracking numbers are provided with larger and more bulker orders as they have to go through parcel system. 

 

Canadian CUSTOMERS:

FREE SHIPPING is available for SMALL ITEMS only that go by lettermail Canada Post (no tracking) - Collars, Hats, Bandanas, Chicken Aprons, etc. 

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Large bulky items have to go by PARCEL for a Flat Rate of $14.00 - As there too big or heavy to fit in the mail slot, Sorry. This includes leashes, harnesses, vests, some clothing items (sweaters/pjs), slings, etc

FOR USA CUSTOMERS:

Please order through my etsy which setup for USD prices and taxes within your state. Thanks

All DUTIES & CUSTOM FEES are up to your responsibility to pay. 

https://www.etsy.com/ca/shop/EtsyCraftDog?ref=seller-platform-mcnav

Everything is mailed by bubble mailers, not boxes unless its very large order if so shipping cost could change

Most orders take about 3 - 4 days and large orders take about 5 days to make, but will contact you if it will pass the 4 day mark on your order

 

Coupons 

Processing Times

$5 off over $40 ------ Over$40

& $10 off over $80 ----  Over$80

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