Shipping & Refund Info
There is no refunds as everything is custom made but I also offer to fix products if its from tear and wear, ie stitching, at no extra costs if under 2 weeks old. If you need to exchange it for the same item due to wrong size please send me email or message me on facebook.
Orders take 3 - 4 days to make and shipping can take anywhere from 2 days to a week going through Canada Post. Tracking numbers are provided with larger and more bulker orders as they have to go through parcel system.
Small Items now ship for FREE by postal (no tracking) -- Collars, hats, bandanas, etc
Anything that is bulky; IE. harnesses, leashes, large cube hammocks and etc have to be mailed by Parcel for $14.00
OR LOCAL, PICKS UPS ARE FINE, once order is complete we can setup a date and time
FOR USA CUSTOMERS:
Please order through my etsy which setup for USD prices and taxes within your state. Thanks
All DUTIES & CUSTOM FEES are up to your responsibility to pay.
Everything is mailed by bubble mailers, not boxes unless its very large order if so shipping cost could change
$5 off over $40 ------ Over$40
& $10 off over $80 ---- Over$80