Shipping & Refund Info
Refunds:
-
There is no refunds on CUSTOM MADE - - MADE TO MEASUREMENTS --- OR PERSONALIZED PRODUCTS, as these items can't be resold as they are made to your dogs/cats info. IE: Most clothing items, Prong collar covers, Service Vests, etc
​
-
Refunds or Exchanges are available for items that don't fall in that category and can be resold within 7 days after delivery.
​​
-
I also offer to fix products if its from tear and wear, ie stitching, at no extra costs if under 2 weeks old.
Shipping:
Orders are shipped out once a week on Fridays with Chit Chats - Tracking numbers usually update on Monday
Tracked Shipping with Chit Chats
-
All of Canada $12.00
-
USA $15.00
-
Australia $20.00
-
UK $12.00 - Place an Order through my Esty Page (Link in the Menu), as there setup for VAT TAX
​​
-
Everything is mailed by bubble mailers, not boxes unless its very large order​​​​​
​​
-
NOTE: ** US DE MINIMIS - duty-free imports of packages worth less than $800 No More **​
-
My items are CUSMA Compliance and no Tariff cost will be Added to you order.
​
-
Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Coupons
-
$5 off over $40 ------ Over$40
-
& $10 off over $80 ---- Over$80
Local Pick Ups
-
Yes Local Pink Up is fine, can stop in at the Shop on Friday and Saturdays when open >> More Info Here about the Shop
​​
Or I can leave items in the MailBox for Pick ups during the Week or Winter Season.