Shipping & Refund Info

Refunds:

There is no refunds as everything is custom made but I also offer to fix products if its from tear and wear, ie stitching, at no extra costs if under 2 weeks old. If you need to exchange it for the same item due to wrong size please send me email or message me on facebook.

Shipping:

Orders take 3 - 4 days to make and shipping can take anywhere from 2 days to a week going through Canada Post. Tracking numbers are provided with larger and more bulker orders as they have to go through parcel system. 

 

Canada CUSTOMERS:

Shipping cost for Letter Mail by stamp is $5.00 for anything that can go flat in the bubble mailers; IE. 1 - 3 collars, small hammocks, small clothing, and etc.

 

Anything that is bulky; IE. harnesses, leashes, large cube hammocks and etc have to be mailed by Parcel for $10.00. within Ontario and $14.00 for rest of Canada

OR LOCAL, PICKS UPS ARE FINE, once order is complete we can setup a date and time 

FOR USA CUSTOMERS:

Please order through my etsy which setup for USD prices and taxes within your state. Thanks

All DUTIES & CUSTOM FEES are up to your responsibility to pay. 

https://www.etsy.com/ca/shop/EtsyCraftDog?ref=seller-platform-mcnav

Everything is mailed by bubble mailers, not boxes unless its very large order if so shipping cost could change

 

Coupons 

$5 off over $40 ------ Over$40

& $10 off over $80 ----  Over$80

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